A water utility manages a chain of assets distributed across an entire city: water treatment plants, pumping stations, storage tanks and an extensive distribution network. Knowing the status of every one of these links at all times is essential to guarantee a safe, reliable and profitable service.

The challenges these companies face today include reducing non-revenue water lost through network leaks, controlling the quality of the water delivered, and the need to respond ever more quickly to customer complaints.

Deploying Equinox in water supply utilities

Equinox centralizes information from water treatment plants, pumping stations, storage tanks and points across the distribution network on a single platform, accessible to the on-duty operator as well as the commercial and maintenance areas.

Its compatibility with multiple protocols and instrumentation brands makes it possible to gradually bring remote stations into centralized monitoring, without needing to replace equipment already installed in the field.

How could you benefit from the use of Equinox?

Equinox is a mature product deployed in water distribution companies of different sizes in multiple countries, allowing you to monitor treatment plants, pumping stations, tanks and network points through analog and digital input and output modules, PLCs (Programmable Logic Controllers), RTUs (Remote Terminal Units) and protocols such as MODBUS and DNP3.

Many companies still rely on manual rounds to check a tank’s level, the pressure at a network point or the chlorine dosing at a plant, wasting valuable time in the face of a fault that could result in a service interruption.

With Equinox this information is centralized and updated in real time: the operator can see the level of every tank, network pressure and the status of every pumping station from a single screen, without needing to travel to the site.

In the event of a pressure drop, a tank about to run dry or a fault in chemical dosing, the system immediately alerts the person in charge by text message or email, allowing action to be taken before it results in a service interruption or a customer complaint.

Remote control of pumps and valves also makes it possible to operate the network during a pipe break or scheduled maintenance without sending personnel to the site, reducing response time and the impact on customers.

The use of our product brings many advantages, including:

• 

  Real-time levels and pressure

  Monitor the level of every storage tank and the pressure at different points of the distribution network.
  
  

  Outcome

  Better pumping schedules and fewer low-pressure areas.
• 

  Early leak detection

  Identify pressure drops or abnormal consumption that may indicate a pipe break in the network.
  
  

  Outcome

  Less non-revenue water and a faster response to pipe breaks.
• 

  Water quality control

  Monitor parameters such as residual chlorine, turbidity and pressure at treatment plants and key network points.
  
  

  Outcome

  Greater control over the quality of the water delivered to the end user.
• 

  Remote control

  Operate pumps and valves remotely during network operations, pipe breaks or scheduled maintenance.
  
  

  Outcome

  Fewer crews on the street and a faster response to emergencies.
• 

  Fewer customer complaints

  Anticipate service interruptions and low-pressure areas before they turn into a complaint.
  
  

  Outcome

  Higher customer satisfaction and less workload for the customer service team.

Eight reasons to choose us

Other areas